Beta Preview
Testing and feedback only.
Turn ServiceNow incident data into operational insights and conversational analysis.
This early preview is intended for evaluation and testing. Features and outputs may change as feedback is incorporated.
Testing and feedback only.
Uploaded files are processed for the active analysis session and are not intentionally retained by the application for future use.
Conversational AI uses approved aggregate analytical context rather than raw ticket records.
Backend processing, AI orchestration, validation, and protected logic execute server-side.
Supported files: XLSX, XLS, or CSV up to 10 MB. Use authorized test data and avoid confidential, highly sensitive, regulated, or production-restricted information.
Your workbook is analysed for the current session. Conversational AI receives approved aggregate analysis rather than raw ticket records.
Move from an incident export to a focused operational conversation in four steps.
Upload the supported ServiceNow incident workbook.
Explore incident volume, priorities, assignment groups, categories, aging, and created-versus-resolved information.
Focus the dashboard and analytical context on a particular operational view.
Ask ServiceOps AI Copilot natural-language questions about the current analysis.
Review deterministic operational measures calculated from the uploaded dataset.
Filter by date, priority, assignment group, category, and state.
Explore approved aggregate results with natural-language questions.
Generate AI Executive Insights to review a structured summary based on validated aggregate operational metrics.
ServiceOps AI Copilot is currently provided as a beta preview for testing and feedback.
Uploaded files are processed to perform the requested analysis during the current application session. The application does not intentionally retain uploaded ServiceNow ticket files for future user sessions.
Conversational AI features operate on privacy-safe aggregate analytical information rather than raw ticket records. Raw ticket descriptions, comments, work notes, caller details, and other ticket-level information are not intentionally transmitted to the conversational AI model.
For beta testing, users should avoid uploading confidential, highly sensitive, regulated, or production-restricted information unless they are specifically authorized to use that data for testing.
Dashboard metrics are calculated from the uploaded dataset using deterministic application logic. AI-assisted responses help users explore and understand approved aggregate results. Because this is a beta preview, AI responses should be reviewed before being used for formal operational, SLA, financial, customer-impact, or governance decisions.
ServiceOps AI Copilot is a proprietary beta implementation. Backend processing, analytical methods, AI orchestration, validation logic, and internal system design are not provided as part of the beta experience.
Access is provided for evaluation and feedback. Automated extraction, attempts to bypass security controls, unauthorized reverse engineering, or attempts to reproduce protected implementation components are not permitted.
Share what was clear, what was missing, and what would make ServiceOps AI Copilot more useful in daily operations.
Feedback submission is not connected in this preview. Please share responses through the channel that provided your beta access; no personal information is required.